Thursday, 26 September 2013

Day 188 - Anybody There?

We are definitely on the home straight now.

Carpet and floorboards are in...and they look great.

When I started this blog my intention was never to highlight all the errors/mistakes being made by Metricon, but to provide a journal for me and others to show the whole build process...good and bad.

I have to say, now that we are nearing the end there have only been a handful of issues that Metricon have dealt with really well. Our new SS has been on top of everything and has been great.

BUT...there is always a but! The last week or so has been disappointing. To no fault of their own we have been left in the dark as customers. You see our Customer Service Consultant left the company last week. We knew of this departure and we also knew who was to replace her, however her replacement is on annual leave. In addition to that our SS is also on leave. To make matters worse we never even got an email or phone call from our Customer Service Consultant to say that her last day was last Friday! We were emailing and calling someone who wasn't even there! No out of office reply...not even a voicemail to say she had left the company!

Poor form I know from the Customer Service not really having a direct go at Metricon here, but what I want to highlight is that we as customers got left behind!

The problem has now been fixed. In fact I had a call from one of Metricon's Area Manager's who was very apologetic and very helpful!

That's great and I appreciate it, but I just want to highlight to all who are building or thinking of building, make sure you have not one, not two but at least three contacts whom you can call and rely on for information.

Our situation was quite unique and I am sure that it doesn't happen all the time, but it was so frustrating to know that a query I had from last week could have been actioned last week if only someone had made it clear to us that we no longer had a Customer Service Consultant.

Whether you think I am being precious or not, our build is a big deal to us. in fact it is life changing. I think it's important builders, not just Metricon, understand and remember this.

Tuesday, 24 September 2013

Day 186 - Retail Therapy

We are yet to get a handover date but from what we can see we shouldn't be too far away now!

It has been some time since my last post. The painters and tilers have finished and the electricians have also put their final touches to the house - I am sure they will be back to fix things!

I went past the house today to find the floorboards are being laid. Looking from the windows outside (house is now locked), the floorboards had been laid in the dining room only so there was a bit more work to go.  It was a hard to decision to make at the time - floorboards or tiles?  But we came to the conclusion that floorboards (Bamboo) would make the house feel warmer and possibly easier to keep clean.

It's great to see everything come together.  Even though I had taken photos of our colour choices it was so long ago that I had forgotten what we had chosen. This also applies to the handles and mixers. I am really happy with the bathrooms.  The tiles look fantastic.  I am glad we followed the advice of the guys at Beaumont Tiles and just stuck to the one tile/design. It's true what they told us.  You can always add and change accessories to the bathrooms but once you choose different patterns or designs in the tiles you are stuck with them forever. That's not to say you won't love them forever but for me I like things simple and the tiles are just that! 

So why the heading Retail Therapy?  Well since we are getting closer to handover we decided to go shopping for furniture on the weekend and we ended up buying a lounge, dining table. chairs and a bedroom suite for my daughter's room.  Tick, Tick and Tick!

I love shopping - who doesn't?  But I have to tell you it was pretty exhausting travelling around town negotiating on the best deal.

I know most people like to see photos of the house and where everything is at so below are some pictures of the house so far.
Ensuite - we have light!

Feature wall - insert fireplace here.

Main bathroom - porcelain tiles

Sunday, 8 September 2013

Day 170 - All Coming Together

We met with our SS on Friday to go through the house.
The house was abuzz with painters and tilers busy working on the house. Whilst we were there we also found time to get a quote for the window furnishings. I wasn't too sure what we were going to go with - so much to choose from. Curtains, roller blinds, plantation shutters!
We finally settled on the idea of getting a variety of furnishings for the windows which will compliment each room.  I am still going through the quotation process so I'll give you more details on my choice and who I chose when this is finalised.  I am looking at getting a few quotes (I figure I have the time so no need to rush).
A combination of double roller blinds with pelmets, plantation shutters and curtains is where I am headed.  I have no idea of colours as yet.  I was hoping to make this decision after the floorboards are installed.  This should help us make a more informed decision.
Overall the house is coming together.  The painting has made a huge difference to the feel of the house. Our SS is still reluctant to give us an estimated handover date.  We are hoping for December.  It would be great to get into the house before Christmas.  I would also like to start locking away a landscaper so that our Alfresco area and front yard can be worked on during the Summer.

After all this time we now have to pull up our sleeves and start getting organised. Below are some photos we took on Friday of the house so far.  We were very excited to see the tiling, or what has been done so far.

Looking into the living room - love those picture windows. Waiting for the fireplace to be installed on the wall. Paint colour is Grand Piano Half - Ceiling and Cornice is in Natural White.

Living room - cabinetry still be finished - as mentioned before waiting patiently for the fireplace.

Master bedroom

Ensuite - we have tiles - porcelain to be exact!